Just how powerful "soft" can be

Throughout my blog, I have been commenting on the power of team and the aim for customer satisfaction and how West Jet uses these skills to create successful dealings with their guests. 

(Did you know that West Jet describes its customers as "guests" NOT "passengers").

 

 

Soft skills, which include team skills, are actually becoming very important in today`s world? 

 

 

Soft skills involve:

• Well-developed communication and presentation skills,

• The ability to listen to what others are saying,

• Determining nonverbal behaviour of others and

• Possessing important interpersonal skills such as good etiquette.